Fees & Payment

My current fee is £50 per 50-minute session in person and £45 per 50-minute session online.
I believe counselling should be accessible to as many people as possible, so I offer a limited number of low-cost slots, as well as concessions for students and those working in the veterinary industry. Please feel free to ask about availability.
Payment is requested by bank transfer before each appointment. Failure to provide payment in advance may result in the session being cancelled.

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Cancellations & Complaints

Cancellation Policy

Life can be unpredictable, and sometimes you may need to cancel a session. I kindly ask for at least 48 hours’ notice if you need to cancel or reschedule a session.
Less than 24 hours’ notice: the full session fee will be charged, as room hire costs still apply (unless online, see below).
24–48 hours’ notice: 50% of the session fee will be charged to cover fees.
If, for any reason, I need to cancel a session, I will give you as much notice as possible and do my best to rearrange at a time that suits you. Of course, there will be no charge in these instances.

What if I have a complaint?

I aim to provide a safe, respectful, and professional counselling service. However, if you ever feel unhappy with any aspect of our work together, I encourage you to raise it with me so we can address it sensitively and constructively. If you feel unable to resolve the issue directly, you have the right to make a formal complaint to my professional body, the National Counselling and Psychotherapy Society (NCPS). You can find more information about their complaints process at https://ncps.com/complaints/complaints-process.

Timings

Each counselling session lasts 50 minutes. If you arrive late, the session will still end at the scheduled time, as I’m unable to extend sessions beyond the allotted slot. This helps ensure fairness and consistency for all clients.

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How often would we meet?

Sessions are typically held on a weekly basis, but this can vary depending on your individual needs and circumstances. We can talk about what might work best for you during a free 20-minute initial consultation.

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Reasons to seek Counselling

Counselling really is for everyone. There are many reasons someone may choose to seek support. You might be navigating a life change, processing a recent or past event, or feeling stuck and unsure of how to move forward.
You don’t need to be in crisis to benefit from counselling—sometimes it’s simply about having a safe space to talk, reflect, and be heard without judgement. Whatever your reason, counselling can support you in gaining clarity, building resilience, and understanding yourself more deeply.

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What is Counselling?

Counselling is a type of talking therapy that takes place with a qualified counsellor in a safe, confidential, and non-judgemental space. It offers the opportunity to explore your thoughts, feelings, and behaviours, with the support of someone trained to listen and help you make sense of what you’re experiencing. Counselling can support you in managing emotional distress, developing healthier coping strategies, and gaining a deeper understanding of yourself and how you respond to life’s challenges.

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Will anyone find out?

Our sessions are fully confidential. Whether or not you choose to tell others that you're having counselling is entirely up to you. Some people find it helpful to have support from friends or family, while others prefer to keep it private. Whatever you decide, it's about what feels right and comfortable for you.

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